These terms govern the use of cleaning services provided by Halo Clean in Ras Al Khaimah, United Arab Emirates. By booking a service, you agree to these terms.
How bookings, rescheduling and cancellations work
How we quote, charge and accept payment
Our public liability coverage and damage process
How we handle concerns about service quality
Halo Building Maintenance and Cleaning Services LLC Ras Al Khaimah, United Arab Emirates
Last updated: April 2026
These Terms and Conditions (“Terms”) govern the relationship between Halo Building Maintenance and Cleaning Services LLC (trade name: Halo Clean), a limited liability company registered in Ras Al Khaimah, United Arab Emirates (“Company”, “we”, “us”, “our”), and any individual or entity (“Client”, “you”, “your”) who books, purchases, or uses any of our services through our website, mobile application, or any other channel.
By making a booking, placing an order, or using our services in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree, you must not use our services.
“Services” means all cleaning, maintenance, and facilities management services offered by Halo Clean, including but not limited to: residential cleaning, commercial and office cleaning, post-construction cleaning, move-in/move-out cleaning, hospitality and hotel cleaning, and facilities management under Annual Maintenance Contracts (AMC).
“Booking” means any confirmed reservation of Services made through our website, mobile application, telephone, WhatsApp, or any other communication channel.
“Platform” means the Halo Clean website and mobile application (iOS and Android).
“Staff” means all Halo Clean employees, technicians, cleaners, supervisors, and agents deployed to deliver Services.
“Premises” means the property, unit, or location at which Services are to be provided.
“AMC” means an Annual Maintenance Contract, a fixed-term agreement for ongoing facilities management services.
“VAT” means Value Added Tax as applicable under UAE Federal Decree-Law No. 8 of 2017 and its amendments.
Halo Clean provides the following categories of service within the Emirate of Ras Al Khaimah:
Our services are available exclusively within the Emirate of Ras Al Khaimah, UAE. Any request for services outside this area will be considered at our sole discretion and may be subject to additional charges and separate terms.
The specific scope, frequency, and deliverables of each booking will be as set out in the booking confirmation, service schedule, or agreed work order. Where any discrepancy exists between these Terms and a specific contractual agreement (such as an AMC), the specific contractual agreement shall take precedence for that engagement only.
We reserve the right to decline, limit, or modify a service where:
In such circumstances, we will notify you and discuss options. A call-out fee may apply where our Staff have attended the Premises and are unable to proceed.
You must ensure that our Staff have full, safe, and unobstructed access to the Premises at the agreed time. This includes providing keys, access codes, building permits, or arranging building security clearance where required. If access cannot be obtained, our standard late access and no-show policy will apply (see Section 7 – Cancellation & Rescheduling).
You are responsible for providing accurate information at the time of booking, including the correct address, property type, property size, and any relevant access instructions or special requirements. We reserve the right to adjust pricing or scope if the information provided proves materially inaccurate upon arrival.
You are not required to be present during the service, though you may choose to be. Where you will not be present, you must ensure a clear method of access is arranged in advance. Halo Clean will not be liable for any inability to complete a service due to access not being facilitated.
All prices quoted are in UAE Dirhams (AED) and are inclusive of VAT where applicable. Prices are based on the information provided at the time of booking and may be subject to revision if the actual scope differs from that described.
We accept payment via the following methods:
Business clients on invoice terms must settle invoices within the period stated on the invoice. Halo Clean reserves the right to charge interest on overdue invoices at a rate of 2% per month, and to suspend services pending clearance of outstanding balances.
In the event of a failed online payment, the booking will not be confirmed until payment is successfully processed. If a cash payment is not made upon completion of the service, Halo Clean reserves the right to pursue the outstanding amount through all lawful means, including referral to a debt recovery agency or legal proceedings.
Halo Clean reserves the right to revise its prices at any time. Changes will not affect confirmed bookings unless the scope of work changes materially.
All prices are subject to UAE VAT at the applicable rate. VAT will be shown separately on all tax invoices issued by Halo Clean.
Applies to: Home Cleaning, Deep Clean (Site Survey), Contract Cleaning
| Notice Period | Cancellation Fee |
|---|---|
| More than 24 hours | AED 0.00 flat fee |
| 6 – 24 hours | AED 50.00 flat fee |
| 1 – 6 hours | Greater of AED 50.00 or 25% |
| Less than 1 hours | Not permitted |
Applies to: Home Cleaning, Deep Clean (Site Survey), Contract Cleaning
| Notice Period | Cancellation Fee |
|---|---|
| More than 24 hours | No fee |
| 6 – 24 hours | No fee |
| 1 – 6 hours | Not permitted |
| Less than 1 hours | Not permitted |
Applies to: Home Cleaning, Deep Clean (Site Survey), Contract Cleaning
| Notice Period | Cancellation Fee |
|---|---|
| More than 24 hours | AED 0.00 flat fee |
| 6 – 24 hours | AED 0.00 flat fee |
| 1 – 6 hours | Greater of AED 25.00 or 25% |
Halo Clean provides all cleaning materials, equipment, and supplies required to perform the Services. You are not required to supply any materials unless specifically agreed in writing in advance.
Our Staff use professional-grade cleaning products. If you have specific requirements regarding particular products (e.g. due to allergies, material sensitivities, or personal preferences), you must notify us in writing prior to the booking. We will make reasonable efforts to accommodate such requests but cannot guarantee the use of specific third-party products in all cases.
You must ensure that the Premises does not contain conditions that would damage or destroy our equipment. Any damage caused to Halo Clean equipment due to conditions at the Premises that were not disclosed at the time of booking may be charged to the Client.
Halo Clean will use reasonable efforts to assign the same team or team members to recurring bookings wherever operationally possible. However, we do not guarantee the assignment of specific individuals to any booking. Staff assignments may change due to scheduling, leave, operational requirements, or other circumstances.
Our Staff are trained professionals. If you have any concerns about the conduct or performance of a team member, please contact us immediately using any of the channels listed in Section 14. We take all feedback seriously and will investigate promptly.
You agree that, during the period of service and for a period of twelve (12) months following the last service provided by Halo Clean, you will not directly solicit, approach, engage, or employ any current or former Halo Clean staff member for the purpose of providing cleaning, maintenance, or facilities management services, whether on a paid or unpaid basis, without our prior written consent.
A breach of this clause entitles Halo Clean to claim a referral and training fee of AED 5,000 per staff member solicited, which shall be due and payable by the Client within 14 days of written demand.
As part of our quality assurance process, our Staff may take photographs of the Premises before and after the completion of Services (“QA Photos”). These photos are used solely for internal quality control, dispute resolution, and service verification purposes.
QA Photos will not be shared publicly or used for marketing purposes without your explicit written consent. They will be stored securely and retained for a reasonable period in accordance with our Privacy Policy.
If you do not wish for photographs to be taken at your Premises, please notify us in writing prior to your booking. Note that opting out of photography may limit our ability to resolve disputes regarding service quality.
If you are not satisfied with the standard of service delivered, you must notify Halo Clean within 24 hours of the service being completed, providing a clear description of the concern and, where possible, photographic evidence.
Halo Clean will assess each complaint individually. Depending on the nature and validity of the concern, our response may include one or more of the following at our sole discretion:
We do not operate a blanket re-clean or refund guarantee. Resolution is offered on a good-faith, case-by-case basis.
We will not accept complaints where:
If you believe that damage has occurred to your property during the provision of Services, you must report this to Halo Clean in writing within 24 hours of the service being completed. Claims reported outside this window may not be considered.
Halo Clean accepts no liability for damage to property, surfaces, fixtures, or items that were already in a deteriorated, fragile, or damaged condition prior to the service. Our Staff may note and photograph such conditions upon arrival.
Halo Clean maintains appropriate public liability insurance coverage. Where a valid claim is established, compensation will be subject to the terms and limits of our insurance policy.
To the maximum extent permitted by UAE law, Halo Clean’s total liability to you in respect of any single service or event shall not exceed the total value of the invoice for that service. We exclude all liability for indirect, consequential, or special losses, including loss of earnings, loss of business, or loss of enjoyment.
Halo Clean shall not be liable for:
You are responsible for:
AMC engagements are governed by a separate contractual agreement entered into between Halo Clean and the Client. These Terms apply in addition to any AMC agreement unless expressly superseded therein.
Subscription and package plans are subject to the specific terms applicable to that plan at the time of purchase, including service frequency, minimum commitment periods, and renewal terms. These will be communicated clearly at the point of sign-up.
Halo Clean collects and processes personal data in connection with the provision of Services and operation of the Platform. This includes your name, contact details, address, booking history, and payment information.
By using our Services or Platform, you consent to the collection and processing of your personal data in accordance with our Privacy Policy, which is available on our website and mobile application.
We do not sell personal data to third parties. Data is shared only where necessary to deliver the Services (e.g. with payment processors or insurers) or as required by UAE law.
QA photographs taken at your Premises are treated as personal data and handled in accordance with our Privacy Policy.
We recognise that for certain service types – particularly post-construction and new-build cleans – it may not always be possible to provide air conditioning due to the absence of an active power supply at the Premises.
Where this is the case, the Client must clearly disclose this in the booking notes at the time of booking. Failure to do so constitutes a material omission that affects the safe deployment of our Staff.
Halo Clean may communicate with you via any of the following channels: mobile application (push notifications and in-app messaging), WhatsApp, telephone, SMS, and email. By providing your contact details and using our Services, you consent to being contacted via these channels for service-related communications.
For formal notices, complaints, or legal correspondence, communications must be made in writing (email or physical letter) to:
Halo Building Maintenance and Cleaning Services LLC, Shop 4, Al Qawasim Corniche Street, Ras Al Khaimah, United Arab Emirates
Email: [email protected]
All content on the Halo Clean Platform, including but not limited to branding, logos, text, graphics, software, and service descriptions, is the property of Halo Clean or its licensors. You may not reproduce, copy, distribute, or use any such content without our prior written permission.
Halo Clean reserves the right to amend these Terms at any time. Updated Terms will be published on our website and within the Platform. Your continued use of our Services following publication of amended Terms constitutes your acceptance of those changes.
We encourage you to review these Terms periodically.
Halo Clean shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather events, pandemic or public health measures, government orders, power outages, or civil unrest. In such circumstances, we will notify you as soon as practicable and work to reschedule the affected service at the earliest opportunity.
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, with particular reference to the laws and regulations of the Emirate of Ras Al Khaimah.
Any dispute arising out of or in connection with these Terms or the Services shall first be subject to good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days of written notice, either party may refer the matter to the competent courts of Ras Al Khaimah, whose jurisdiction the parties hereby accept.
Nothing in this clause prevents Halo Clean from seeking urgent injunctive or interim relief in any court of competent jurisdiction.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable UAE law, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions of these Terms shall continue in full force and effect.
These Terms, together with any booking confirmation, service schedule, AMC agreement, or subscription plan documentation, constitute the entire agreement between Halo Clean and the Client in relation to the Services and supersede all prior representations, discussions, or agreements relating to the same subject matter.
We offer residential cleaning, commercial and office cleaning, post-construction cleaning, move-in/move-out cleaning, hospitality and hotel cleaning, and ongoing facilities management under Annual Maintenance Contracts (AMC). All services are available within the Emirate of Ras Al Khaimah.
Our standard service area is RAK only. If you have a requirement in another emirate, please contact us directly – we will consider it on a case-by-case basis and advise if any additional charges or conditions apply.
You can book through our mobile app (iOS or Android), our website, or by contacting us via WhatsApp, telephone, or email. Please note that your booking is only confirmed once you receive a written or in-app confirmation from us – informal enquiries or conversations alone do not constitute a confirmed booking.
We carry public liability insurance. Report any concerns within 24 hours and we will investigate and address the issue.
Yes. All quoted prices include VAT. The amount is itemised on your invoice.
No. You are welcome to be present, but it is not required. If you won’t be there, please make sure our team has a clear method of access arranged before they arrive – such as a key left with security or a door code provided in the booking notes.
We price and scope our services based on the information provided at the time of booking. If our team arrives and finds the property significantly different – larger, in a worse condition, or with different requirements – we reserve the right to adjust the price or scope accordingly.
We accept online card payment at the time of booking, cash on completion, invoice/credit terms for approved business clients, and subscription or package plan payments. Business clients can apply for credit terms by contacting us directly.
Yes. All quoted prices are in UAE Dirhams (AED) and include VAT where applicable. A VAT line will appear separately on all tax invoices we issue.
If a payment fails during the booking process, your booking will not be confirmed until payment is successfully processed. Please ensure your payment details are correct and retry, or contact us for assistance.
Cash is due upon satisfactory completion of the service. If payment is not made, we reserve the right to recover the outstanding amount through lawful means, which may include debt recovery or legal proceedings.
We make every effort to assign consistent teams to recurring bookings. However, we cannot guarantee specific individuals due to scheduling, leave, or operational requirements. If continuity is important to you, please mention it when booking and we’ll do our best.
You’re welcome to make a preference known, but we cannot guarantee specific assignments. What we can guarantee is that all our Staff are trained, vetted professionals.
No. Our Terms include a non-solicitation clause. You may not directly approach, engage, or employ any current or former Halo Clean staff member to provide cleaning or maintenance services – privately or through another company – for 12 months after your last service with us. A fee of AED 5,000 applies per staff member in the event of a breach.
No – we bring everything. Halo Clean supplies all professional-grade cleaning materials and equipment required for every job.
Please let us know in writing before your booking and we will do our best to accommodate your requirements. We cannot guarantee the use of specific third-party branded products in all cases, but we will always try to work with you.
If a condition at your property that was not disclosed at booking causes damage to our equipment, we may charge for the cost of repair or replacement.
We take quality seriously. If you are not satisfied, please contact us within 24 hours of the service being completed, with a description of the issue and any supporting photos. We will assess your concern and may offer a re-clean of affected areas, a credit, or a partial/full refund, depending on the circumstances. We handle each case individually and in good faith.
After 24 hours, it becomes increasingly difficult to assess whether an issue relates to our work or to subsequent use of the Premises. This window ensures we can investigate fairly and resolve matters effectively.
Yes – our team may take before-and-after photos as part of our standard quality assurance process. These are used internally for QA and dispute resolution only. They are never used publicly or for marketing without your explicit written consent. If you would prefer no photos to be taken, please let us know in writing before the booking – though this may limit our ability to investigate any quality concerns.
The health and safety of our team is a top priority. RAK’s climate – particularly in summer – means that working in hot, unventilated spaces poses a genuine risk to our staff. These requirements are in place to ensure our team can work safely and effectively at all times.
Air conditioning must be operational and active in all working areas when our team arrives. The ambient temperature must not exceed 24°C at the start of the service. If a property has been unoccupied and is still cooling down, we ask that you allow enough time for the temperature to reach a safe level before scheduling the visit.
Our team has the right to delay the start of work until conditions are acceptable. We will not be liable for any resulting delay to the service.
We understand this can be unavoidable. However, you must disclose this clearly in the booking notes when making your reservation. Upon receiving this information, we will assess the situation and may schedule the booking for cooler hours, arrange additional welfare provisions, or – between June and September – defer the booking on staff welfare grounds. If no power is present and this was not disclosed, our team may need to leave upon arrival and a call-out fee will be charged.
We have a zero-tolerance policy for disrespectful, abusive, threatening, or discriminatory behaviour towards our team. If this occurs, our Staff will leave the Premises immediately, the service will be terminated with no refund, and we may report serious incidents to the relevant UAE authorities. Repeat incidents may result in permanent refusal of service.
AMCs are fixed-term agreements for ongoing facilities management and cleaning services. They are governed by a separate contract in addition to these Terms. If you are interested in an AMC for your property or business, please contact us for a tailored proposal.
Early termination may result in a fee as specified in your AMC agreement. Please refer to your contract or contact us to discuss your options.
Subscription plan terms – including minimum commitments and renewal conditions – are set out at the time of purchase. Please contact us directly to discuss any changes to your plan.
These Terms are governed by the laws of the United Arab Emirates, with specific reference to the laws of the Emirate of Ras Al Khaimah. Any unresolved disputes will be referred to the competent courts of Ras Al Khaimah.
We hold the information you provide when booking and using our services, including your name, contact details, address, booking history, and payment information. We do not sell your data. Full details are set out in our Privacy Policy, available on our website and app.
Yes. We may update these Terms at any time. Any changes will be published on our website and in the app. Your continued use of our services after an update constitutes acceptance of the revised Terms.
Ras Al Khaimah, United Arab Emirates. Email: [email protected]. Last updated: March 2026.
Contact us if you have any questions.
