Terms and Conditions
These terms govern the use of cleaning services provided by Halo Clean in Ras Al Khaimah, United Arab Emirates. By booking a service, you agree to these terms.
Key Terms at a Glance
Booking & Cancellation
How bookings, rescheduling and cancellations work
Pricing & Payment
How we quote, charge and accept payment
Liability & Insurance
Our public liability coverage and damage process
Satisfaction
How we handle concerns about service quality
Terms and Conditions
Halo Building Maintenance and Cleaning Services LLC Ras Al Khaimah, United Arab Emirates
Last updated: August 2026
These Terms and Conditions (“Terms”) govern the relationship between Halo Building Maintenance and Cleaning Services LLC (trade name: Halo Clean), a limited liability company registered in Ras Al Khaimah, United Arab Emirates (“Company”, “we”, “us”, “our”), and any individual or entity (“Client”, “you”, “your”) who books, purchases, or uses any of our services through our website, mobile application, or any other channel.
By making a booking, placing an order, or using our services in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree, you must not use our services.
1. Definitions
“Services” means all cleaning, maintenance, and facilities management services offered by Halo Clean, including but not limited to: residential cleaning, commercial and office cleaning, post-construction cleaning, move-in/move-out cleaning, hospitality and hotel cleaning, and facilities management under Annual Maintenance Contracts (AMC).
“Booking” means any confirmed reservation of Services made through our website, mobile application, telephone, WhatsApp, or any other communication channel.
“Platform” means the Halo Clean website and mobile application (iOS and Android).
“Staff” means all Halo Clean employees, technicians, cleaners, supervisors, and agents deployed to deliver Services.
“Premises” means the property, unit, or location at which Services are to be provided.
“AMC” means an Annual Maintenance Contract, a fixed-term agreement for ongoing facilities management services.
“VAT” means Value Added Tax as applicable under UAE Federal Decree-Law No. 8 of 2017 and its amendments.
2. Services
2.1 Scope of Services
Halo Clean provides the following categories of service within the Emirate of Ras Al Khaimah:
- Residential Cleaning – Regular, deep, and specialist cleaning of apartments, villas, and private residences.
- Commercial & Office Cleaning – Scheduled and ad hoc cleaning of offices, retail units, warehouses, and commercial premises.
- Post-Construction Cleaning – Specialist cleaning of newly built or renovated properties, including dust and debris removal, window cleaning, and surface polishing.
- Move-In / Move-Out Cleaning – Thorough cleaning of vacated or newly occupied properties to landlord or handover standard.
- Hospitality & Hotel Cleaning – Housekeeping and cleaning services for hotels, serviced apartments, and hospitality operators.
- Facilities Management / AMC – Ongoing property maintenance and cleaning services under fixed-term contractual arrangements.
2.2 Service Area
Our services are available exclusively within the Emirate of Ras Al Khaimah, UAE. Any request for services outside this area will be considered at our sole discretion and may be subject to additional charges and separate terms.
2.3 Service Customisation
The specific scope, frequency, and deliverables of each booking will be as set out in the booking confirmation, service schedule, or agreed work order. Where any discrepancy exists between these Terms and a specific contractual agreement (such as an AMC), the specific contractual agreement shall take precedence for that engagement only.
2.4 Service Limitations
We reserve the right to decline, limit, or modify a service where:
- The Premises presents a health or safety risk to our Staff.
- The scope of work is materially different from what was described at the time of booking.
- Access to the Premises cannot be reasonably facilitated.
- Conditions are present that fall outside the standard scope (e.g. extreme hoarding, biohazardous materials, structural hazards, pest infestation).
In such circumstances, we will notify you and discuss options. A call-out fee may apply where our Staff have attended the Premises and are unable to proceed.
2.5 Exclusions from Standard Cleaning
Unless expressly agreed as an additional service under clause 2.6, standard cleaning does not include the removal or cleaning of animal waste. The following fall outside the standard scope of every cleaning service:
- Animal faeces, urine, or vomit, whether on floors, carpets, upholstery, bedding, or any other surface.
- Soiled litter trays, cages, hutches, tanks, kennels, coops, and animal bedding.
- Bird droppings on balconies, terraces, windows, railings, air-conditioning units, or any other external surface.
- Heavy accumulations of shed animal hair or fur beyond the light amounts encountered in ordinary domestic vacuuming.
Where any of the above is present, our Staff will leave it undisturbed and report it to you. The remainder of the booked service will be completed as normal and the standard service price is unaffected.
2.6 Additional Services on Request
The tasks listed in clause 2.5 are available as a chargeable additional service. You may request them when you book, or raise them with the attending Staff on the day.
Where an additional service is requested on the day:
- Our Staff will quote a price before any work begins. No additional service is carried out, or charged for, without your prior agreement to that price.
- Whether the work can be completed during the same visit depends on the time remaining in the booked slot and on the appropriate equipment and cleaning chemicals being available on the vehicle. Animal waste requires specific disinfectants and protective equipment that are not carried on every job.
- Where time, equipment, or materials do not allow, we will schedule a return visit at a mutually convenient time. The additional service is then charged as a separate booking.
Requesting an additional service in advance, in the booking notes, lets us allocate the necessary time and materials and is always the more reliable option. Nothing in this clause obliges Halo Clean to accept a request that would present a health or safety risk to our Staff under clause 2.4.
3. Bookings
3.1 How to Book
Bookings may be made through our mobile application (iOS or Android), our website, or by contacting us via WhatsApp, telephone, or email. A booking is confirmed only once you receive a written or in-app confirmation from us stating the date, time, service type, and price. An informal enquiry or conversation does not constitute a confirmed booking and does not reserve a slot.
3.2 Accuracy of Information
You are responsible for providing accurate information at the time of booking, including the correct address, property type, property size, and any relevant access instructions or special requirements. We reserve the right to adjust pricing or scope if the information provided proves materially inaccurate upon arrival.
3.3 Access to Premises
You must ensure that our Staff have full, safe, and unobstructed access to the Premises at the agreed time. This includes providing keys, access codes, building permits, or arranging building security clearance where required. If access cannot be obtained, our standard late access and no-show policy will apply (see Section 5 – Cancellation and Rescheduling).
3.4 On-Site Presence
You are not required to be present during the service, though you may choose to be. Where you will not be present, you must ensure a clear method of access is arranged in advance. Halo Clean will not be liable for any inability to complete a service due to access not being facilitated.
4. Pricing and Payment
4.1 Pricing
All prices quoted are in UAE Dirhams (AED) and are inclusive of VAT where applicable. Prices are based on the information provided at the time of booking and may be subject to revision if the actual scope differs from that described.
4.2 Payment Methods
We accept payment via the following methods:
- Online / card payment at the time of booking, processed through our secure payment gateway on the Platform.
- Cash on completion, paid directly to the attending Staff or driver upon satisfactory completion of the service.
- Invoice / credit terms, available to approved business clients (B2B) subject to a formal credit application and agreed payment terms.
- Subscription and package plans, as detailed in the relevant plan description at the time of purchase.
4.3 Invoice and Credit Clients
Business clients on invoice terms must settle invoices within the period stated on the invoice. Halo Clean reserves the right to charge interest on overdue invoices at a rate of 2% per month, and to suspend services pending clearance of outstanding balances.
4.4 Failed or Disputed Payments
In the event of a failed online payment, the booking will not be confirmed until payment is successfully processed. If a cash payment is not made upon completion of the service, Halo Clean reserves the right to pursue the outstanding amount through all lawful means, including referral to a debt recovery agency or legal proceedings.
4.5 Price Changes
Halo Clean reserves the right to revise its prices at any time. Changes will not affect confirmed bookings unless the scope of work changes materially.
4.6 VAT
All prices are subject to UAE VAT at the applicable rate. VAT will be shown separately on all tax invoices issued by Halo Clean.
5. Cancellation and Rescheduling
Standard Bookings
Applies to: Home Cleaning، Deep Clean (Site Survey)، Upholstery & Mattress Deep Clean، Contract Cleaning، AC Duct Cleaning
| Notice Period | Cancellation Fee |
|---|---|
| More than 24 hours | AED 0.00 flat fee |
| 6 – 24 hours | AED 50.00 flat fee |
| 1 – 6 hours | Greater of AED 50.00 or 25% |
| Less than 1 hours | Not permitted |
Package Bookings
Applies to: Home Cleaning، Deep Clean (Site Survey)، Upholstery & Mattress Deep Clean، Contract Cleaning، AC Duct Cleaning
| Notice Period | Cancellation Fee |
|---|---|
| More than 24 hours | No fee |
| 6 – 24 hours | No fee |
| 1 – 6 hours | Not permitted |
| Less than 1 hours | Not permitted |
Standard Bookings
Applies to: Home Cleaning، Deep Clean (Site Survey)، Upholstery & Mattress Deep Clean، Contract Cleaning، AC Duct Cleaning
| Notice Period | Cancellation Fee |
|---|---|
| More than 24 hours | AED 0.00 flat fee |
| 6 – 24 hours | AED 0.00 flat fee |
| 1 – 6 hours | Greater of AED 25.00 or 25% |
6. Equipment and Materials
6.1 Supply of Materials
Halo Clean provides all cleaning materials, equipment, and supplies required to perform the Services. You are not required to supply any materials unless specifically agreed in writing in advance.
6.2 Suitability of Materials
Our Staff use professional-grade cleaning products. If you have specific requirements regarding particular products (e.g. due to allergies, material sensitivities, or personal preferences), you must notify us in writing prior to the booking. We will make reasonable efforts to accommodate such requests but cannot guarantee the use of specific third-party products in all cases.
6.3 Care of Equipment
You must ensure that the Premises does not contain conditions that would damage or destroy our equipment. Any damage caused to Halo Clean equipment due to conditions at the Premises that were not disclosed at the time of booking may be charged to the Client.
7. Staff and Team Assignment
7.1 Team Continuity
Halo Clean will use reasonable efforts to assign the same team or team members to recurring bookings wherever operationally possible. However, we do not guarantee the assignment of specific individuals to any booking. Staff assignments may change due to scheduling, leave, operational requirements, or other circumstances.
7.2 Staff Conduct
Our Staff are trained professionals. If you have any concerns about the conduct or performance of a team member, please contact us immediately using any of the channels listed in Section 14. We take all feedback seriously and will investigate promptly.
7.3 Non-Solicitation of Staff
You agree that, during the period of service and for a period of twelve (12) months following the last service provided by Halo Clean, you will not directly solicit, approach, engage, or employ any current or former Halo Clean staff member for the purpose of providing cleaning, maintenance, or facilities management services, whether on a paid or unpaid basis, without our prior written consent.
A breach of this clause entitles Halo Clean to claim a referral and training fee of AED 5,000 per staff member solicited, which shall be due and payable by the Client within 14 days of written demand.
8. Quality Assurance and Photography
8.1 Quality Documentation
As part of our quality assurance process, our Staff may take photographs of the Premises before and after the completion of Services (“QA Photos”). These photos are used solely for internal quality control, dispute resolution, and service verification purposes.
8.2 Use of QA Photos
QA Photos will not be shared publicly or used for marketing purposes without your explicit written consent. They will be stored securely and retained for a reasonable period in accordance with our Privacy Policy.
8.3 Opt-Out
If you do not wish for photographs to be taken at your Premises, please notify us in writing prior to your booking. Note that opting out of photography may limit our ability to resolve disputes regarding service quality.
9. Satisfaction and Service Complaints
9.1 Reporting Issues
If you are not satisfied with the standard of service delivered, you must notify Halo Clean within 24 hours of the service being completed, providing a clear description of the concern and, where possible, photographic evidence.
9.2 Resolution
Halo Clean will assess each complaint individually. Depending on the nature and validity of the concern, our response may include one or more of the following at our sole discretion:
- A complimentary re-clean of the specific area(s) in question.
- A partial credit applied to a future booking.
- A partial or full refund of the service charge.
We do not operate a blanket re-clean or refund guarantee. Resolution is offered on a good-faith, case-by-case basis.
9.3 Exclusions
We will not accept complaints where:
- The issue is reported more than 24 hours after service completion.
- The Premises has been used, re-occupied, or cleaned by another party between service completion and the complaint.
- The dissatisfaction relates to a pre-existing condition of the Premises.
10. Liability and Damage
10.1 Damage Reporting
If you believe that damage has occurred to your property during the provision of Services, you must report this to Halo Clean in writing within 24 hours of the service being completed. Claims reported outside this window may not be considered.
10.2 Pre-Existing Damage
Halo Clean accepts no liability for damage to property, surfaces, fixtures, or items that were already in a deteriorated, fragile, or damaged condition prior to the service. Our Staff may note and photograph such conditions upon arrival.
10.3 Insurance
Halo Clean maintains appropriate public liability insurance coverage. Where a valid claim is established, compensation will be subject to the terms and limits of our insurance policy.
10.4 Liability Cap
To the maximum extent permitted by UAE law, Halo Clean’s total liability to you in respect of any single service or event shall not exceed the total value of the invoice for that service. We exclude all liability for indirect, consequential, or special losses, including loss of earnings, loss of business, or loss of enjoyment.
10.5 Exclusions from Liability
Halo Clean shall not be liable for:
- Damage caused by inadequate preparation of the Premises by the Client (e.g. unsecured items, improperly stored valuables).
- Damage to items of exceptional or sentimental value (jewellery, artwork, antiques, electronics, documents) that were not clearly identified and protected prior to the service.
- Colour-fading, surface marking, or finish deterioration resulting from the use of appropriate professional cleaning products on surfaces not suited to standard cleaning.
- Loss of, or damage to, items left unsecured in accessible areas of the Premises.
10.6 Client Responsibilities
You are responsible for:
- Securing or removing valuable, fragile, or irreplaceable items prior to the service.
- Informing our Staff of any delicate surfaces, custom finishes, or special material requirements.
- Ensuring the Premises is safe for our Staff to work in.
11. AMC and Subscription Contracts
11.1 Annual Maintenance Contracts
AMC engagements are governed by a separate contractual agreement entered into between Halo Clean and the Client. These Terms apply in addition to any AMC agreement unless expressly superseded therein.
11.2 Subscription Plans
Subscription and package plans are subject to the specific terms applicable to that plan at the time of purchase, including service frequency, minimum commitment periods, and renewal terms. These will be communicated clearly at the point of sign-up.
11.3 Termination of AMC
Termination of an AMC, including any notice period, early-termination charge, and the treatment of prepaid or unused visits, is governed by the terms of the individual AMC agreement between Halo Clean and the Client. Where that agreement is silent, either party may terminate by giving written notice to the other, and services already delivered up to the effective date of termination remain payable.
12. Staff Welfare and Working Conditions
We recognise that for certain service types – particularly post-construction and new-build cleans – it may not always be possible to provide air conditioning due to the absence of an active power supply at the Premises.
Where this is the case, the Client must clearly disclose this in the booking notes at the time of booking. Failure to do so constitutes a material omission that affects the safe deployment of our Staff.
- Upon receipt of such a disclosure, Halo Clean will assess operability and may, at its discretion, schedule the booking for cooler hours (early morning), deploy with additional welfare provisions, or – during the months of June through September – decline or defer the booking on welfare grounds.
- Where no power or air conditioning is present and this was not disclosed at the time of booking, Halo Clean reserves the right to terminate the service upon arrival, and a call-out fee will be charged at the standard rate.
- Halo Clean will make reasonable efforts to accommodate no-power bookings where proper notice is given and conditions are assessed as manageable.
13. Data Protection and Privacy
Halo Clean collects and processes personal data in connection with the provision of Services and operation of the Platform. This includes your name, contact details, address, booking history, and payment information.
By using our Services or Platform, you consent to the collection and processing of your personal data in accordance with our Privacy Policy, which is available on our website and mobile application.
We do not sell personal data to third parties. Data is shared only where necessary to deliver the Services (e.g. with payment processors or insurers) or as required by UAE law.
QA photographs taken at your Premises are treated as personal data and handled in accordance with our Privacy Policy.
14. Communication
Halo Clean may communicate with you via any of the following channels: mobile application (push notifications and in-app messaging), WhatsApp, telephone, SMS, and email. By providing your contact details and using our Services, you consent to being contacted via these channels for service-related communications.
For formal notices, complaints, or legal correspondence, communications must be made in writing (email or physical letter) to:
Halo Building Maintenance and Cleaning Services LLC, Office Number 4 – Corniche Al Qawasim St – Old Town, Ras Al Khaimah, United Arab Emirates
Email: [email protected]
15. Intellectual Property
All content on the Halo Clean Platform, including but not limited to branding, logos, text, graphics, software, and service descriptions, is the property of Halo Clean or its licensors. You may not reproduce, copy, distribute, or use any such content without our prior written permission.
16. Amendments to Terms
Halo Clean reserves the right to amend these Terms at any time. Updated Terms will be published on our website and within the Platform. Your continued use of our Services following publication of amended Terms constitutes your acceptance of those changes.
We encourage you to review these Terms periodically.
17. Force Majeure
Halo Clean shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather events, pandemic or public health measures, government orders, power outages, or civil unrest. In such circumstances, we will notify you as soon as practicable and work to reschedule the affected service at the earliest opportunity.
18. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, with particular reference to the laws and regulations of the Emirate of Ras Al Khaimah.
Any dispute arising out of or in connection with these Terms or the Services shall first be subject to good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days of written notice, either party may refer the matter to the competent courts of Ras Al Khaimah, whose jurisdiction the parties hereby accept.
Nothing in this clause prevents Halo Clean from seeking urgent injunctive or interim relief in any court of competent jurisdiction.
19. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable UAE law, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions of these Terms shall continue in full force and effect.
20. Entire Agreement
These Terms, together with any booking confirmation, service schedule, AMC agreement, or subscription plan documentation, constitute the entire agreement between Halo Clean and the Client in relation to the Services and supersede all prior representations, discussions, or agreements relating to the same subject matter.
Frequently Asked Questions
Bookings & Services
What services does Halo Clean offer?
We offer residential cleaning, commercial and office cleaning, post-construction cleaning, move-in/move-out cleaning, hospitality and hotel cleaning, and ongoing facilities management under Annual Maintenance Contracts (AMC). All services are available within the Emirate of Ras Al Khaimah.
Do you operate outside of Ras Al Khaimah?
Our standard service area is RAK only. If you have a requirement in another emirate, please contact us directly – we will consider it on a case-by-case basis and advise if any additional charges or conditions apply.
How do I make a booking?
You can book through our mobile app (iOS or Android), our website, or by contacting us via WhatsApp, telephone, or email. Please note that your booking is only confirmed once you receive a written or in-app confirmation from us – informal enquiries or conversations alone do not constitute a confirmed booking.
What if something is damaged?
We carry public liability insurance. Report any concerns within 24 hours and we will investigate and address the issue.
Do prices include VAT?
Yes. All quoted prices include VAT. The amount is itemised on your invoice.
Do I need to be home during the clean?
No. You are welcome to be present, but it is not required. If you won’t be there, please make sure our team has a clear method of access arranged before they arrive – such as a key left with security or a door code provided in the booking notes.
What if the property is different from what I described when booking?
We price and scope our services based on the information provided at the time of booking. If our team arrives and finds the property significantly different – larger, in a worse condition, or with different requirements – we reserve the right to adjust the price or scope accordingly.
Do you clean up after pets?
Standard cleaning does not include animal waste – that means faeces, urine or vomit, soiled litter trays, cages and bedding, bird droppings, or heavy shed fur. Our team will leave anything like that undisturbed and let you know.
We are happy to take care of it as a paid extra. Add it to your booking notes when you book and we will bring the right disinfectants and protective equipment with us. If you only spot it on the day, just tell the team – they will quote you a price first, and can usually do it there and then provided there is time left in the slot and the right products are on the vehicle. If not, we will book a return visit.
Payments
What payment methods do you accept?
We accept online card payment at the time of booking, cash on completion, invoice/credit terms for approved business clients, and subscription or package plan payments. Business clients can apply for credit terms by contacting us directly.
Are your prices inclusive of VAT?
Yes. All quoted prices are in UAE Dirhams (AED) and include VAT where applicable. A VAT line will appear separately on all tax invoices we issue.
What happens if my online payment fails?
If a payment fails during the booking process, your booking will not be confirmed until payment is successfully processed. Please ensure your payment details are correct and retry, or contact us for assistance.
What happens if I don't pay on the day for a cash booking?
Cash is due upon satisfactory completion of the service. If payment is not made, we reserve the right to recover the outstanding amount through lawful means, which may include debt recovery or legal proceedings.
Equipment & Materials
Do I need to provide any cleaning products or equipment?
No – we bring everything. Halo Clean supplies all professional-grade cleaning materials and equipment required for every job.
What if I have allergies or preferences regarding cleaning products?
Please let us know in writing before your booking and we will do our best to accommodate your requirements. We cannot guarantee the use of specific third-party branded products in all cases, but we will always try to work with you.
What if your equipment gets damaged at my property?
If a condition at your property that was not disclosed at booking causes damage to our equipment, we may charge for the cost of repair or replacement.
Our Team
Will I get the same cleaning team each time?
We make every effort to assign consistent teams to recurring bookings. However, we cannot guarantee specific individuals due to scheduling, leave, or operational requirements. If continuity is important to you, please mention it when booking and we’ll do our best.
Can I request a specific staff member?
You’re welcome to make a preference known, but we cannot guarantee specific assignments. What we can guarantee is that all our Staff are trained, vetted professionals.
Can I hire a Halo Clean staff member directly?
No. Our Terms include a non-solicitation clause. You may not directly approach, engage, or employ any current or former Halo Clean staff member to provide cleaning or maintenance services – privately or through another company – for 12 months after your last service with us. A fee of AED 5,000 applies per staff member in the event of a breach.
Staff Welfare & Working Conditions
Why does Halo Clean have temperature requirements for bookings?
The health and safety of our team is a top priority. RAK’s climate – particularly in summer – means that working in hot, unventilated spaces poses a genuine risk to our staff. These requirements are in place to ensure our team can work safely and effectively at all times.
What temperature does the property need to be for the clean to go ahead?
Air conditioning must be operational and active in all working areas when our team arrives. The ambient temperature must not exceed 24°C at the start of the service. If a property has been unoccupied and is still cooling down, we ask that you allow enough time for the temperature to reach a safe level before scheduling the visit.
What happens if our team arrives and the property is too hot?
Our team has the right to delay the start of work until conditions are acceptable. We will not be liable for any resulting delay to the service.
What if my property has no power or air conditioning - for example, a new-build post-construction clean?
We understand this can be unavoidable. However, you must disclose this clearly in the booking notes when making your reservation. Upon receiving this information, we will assess the situation and may schedule the booking for cooler hours, arrange additional welfare provisions, or – between June and September – defer the booking on staff welfare grounds. If no power is present and this was not disclosed, our team may need to leave upon arrival and a call-out fee will be charged.
What if a staff member is treated badly at my property?
We have a zero-tolerance policy for disrespectful, abusive, threatening, or discriminatory behaviour towards our team. If this occurs, our Staff will leave the Premises immediately, the service will be terminated with no refund, and we may report serious incidents to the relevant UAE authorities. Repeat incidents may result in permanent refusal of service.
Quality & Complaints
What if I'm not happy with the clean?
We take quality seriously. If you are not satisfied, please contact us within 24 hours of the service being completed, with a description of the issue and any supporting photos. We will assess your concern and may offer a re-clean of affected areas, a credit, or a partial/full refund, depending on the circumstances. We handle each case individually and in good faith.
Why do you require complaints within 24 hours?
After 24 hours, it becomes increasingly difficult to assess whether an issue relates to our work or to subsequent use of the Premises. This window ensures we can investigate fairly and resolve matters effectively.
Do you take photographs at my property?
Yes – our team may take before-and-after photos as part of our standard quality assurance process. These are used internally for QA and dispute resolution only. They are never used publicly or for marketing without your explicit written consent. If you would prefer no photos to be taken, please let us know in writing before the booking – though this may limit our ability to investigate any quality concerns.
AMC & Subscriptions
How do Annual Maintenance Contracts work?
AMCs are fixed-term agreements for ongoing facilities management and cleaning services. They are governed by a separate contract in addition to these Terms. If you are interested in an AMC for your property or business, please contact us for a tailored proposal.
What happens if I want to end my AMC early?
Early termination may result in a fee as specified in your AMC agreement. Please refer to your contract or contact us to discuss your options.
Can I change or pause my subscription plan?
Subscription plan terms – including minimum commitments and renewal conditions – are set out at the time of purchase. Please contact us directly to discuss any changes to your plan.
Legal & Privacy
Which law governs my agreement with Halo Clean?
These Terms are governed by the laws of the United Arab Emirates, with specific reference to the laws of the Emirate of Ras Al Khaimah. Any unresolved disputes will be referred to the competent courts of Ras Al Khaimah.
What personal data do you hold about me?
We hold the information you provide when booking and using our services, including your name, contact details, address, booking history, and payment information. We do not sell your data. Full details are set out in our Privacy Policy, available on our website and app.
Can Halo Clean change these Terms?
Yes. We may update these Terms at any time. Any changes will be published on our website and in the app. Your continued use of our services after an update constitutes acceptance of the revised Terms.
Halo Clean
Ras Al Khaimah, United Arab Emirates. Email: [email protected]. Last updated: August 2026.
Contact us if you have any questions.
