Privacy Policy
Halo Clean is committed to protecting the privacy of our clients, website visitors and app users. This policy explains how we collect, use, store and protect your personal information.
What We Cover
Data Collection
What information we collect and when
Data Protection
How we store and secure your information
Cookies & Tracking
How our website uses cookies and analytics
Your Rights
How to access, correct or delete your data
Our Privacy Practices
Information We Collect
When you book a service, we collect your name, email, phone number, property address and booking details. When you make a payment, card processing is handled by our PCI DSS-compliant payment processor – we never store your card details. When you visit our website, we use cookies for analytics (Google Analytics), advertising (Google Ads, Meta) and essential site functionality.
How We Use Your Information
We use your information to provide and manage cleaning services, communicate about bookings, send quotes and invoices, improve our website and services, measure advertising effectiveness, respond to enquiries and comply with legal obligations.
Third Parties
We share information with trusted third parties who help deliver our services: our payment processor, Google (Analytics and Ads), Meta/Facebook (advertising) and our booking platform. We do not sell your personal information.
Data Storage & Security
Your data is stored securely with access limited to authorised personnel. We take reasonable measures to protect personal information from unauthorised access, loss or misuse. Booking records are retained for as long as necessary to provide services or as required by law.
Your Rights
- Request access to your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing at any time
- Manage cookie preferences through your browser
Questions About Your Data?
If you have questions about this privacy policy or how we handle your personal information, contact us at [email protected].
Home Cleaning
Professional residential cleaning service
AED 45.00/hr
Deep Clean (Site Survey)
Free in-home survey to scope and quote your deep clean.
Upholstery & Mattress Deep Clean
On-site deep clean by hot water extraction for sofas, armchairs, dining and majlis seating, and mattresses. Specialist equipment required.
From AED 45.00
Contract Cleaning
Facilities, hotel and commercial contract cleaning
AC Duct Cleaning
Professional AC duct cleaning and disinfection by a certified specialist team. Grills, diffusers and filters are removed, cleaned and sanitised;…
Frequently Asked Questions
Do you store my payment card details?
No. Card processing is handled entirely by our PCI DSS-compliant payment processor. We never see or store your full card details.
What cookies does your website use?
We use Google Analytics (traffic analysis), Google Ads and Meta/Facebook (advertising measurement), and essential cookies required for site functionality.
Can I opt out of tracking?
Yes. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
How long do you keep my data?
We retain personal information for as long as necessary to provide services and fulfil legal obligations. Booking records are kept for a reasonable period.
Do you sell my data?
No. We do not sell personal information to third parties.
How do I delete my account?
Contact us at [email protected] to request deletion of your personal information, subject to any legal retention requirements.
Halo Clean
Ras Al Khaimah, United Arab Emirates. Email: [email protected]. Last updated: March 2026.
Contact us if you have any questions.
